📜 eCertifyHub – Legal Policies

1 Privacy Policy

1.1 Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Phone Number
• Organization Name
• Billing & Payment Details
• Uploaded Certificate Data
• Participant Information

1.2 How We Use Your Data

We use your data to:

• Provide certificate generation services
• Process payments securely
• Improve platform performance
• Send service updates
• Prevent fraud and misuse
• Comply with Indian legal obligations

1.3 Data Protection

We implement industry-standard security measures:

• HTTPS encrypted connections
• Secure cloud hosting
• Restricted internal access
• Regular system monitoring

1.4 Data Retention

We retain user data:

• While your account is active
• As required by Indian law

You may request deletion of your account at any time by contacting us.

1.5 Your Rights (Under Indian DPDP Act 2023)

You have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data

Contact us at: support@ecertifyhub.in

2 Terms & Conditions

2.1 Acceptance of Terms

By using eCertifyHub, you agree to these terms and policies.

2.2 Account Responsibility

You are responsible for:

• Maintaining account confidentiality
• All activities under your account

2.3 Acceptable Use

You agree NOT to:

• Upload illegal or fraudulent content
• Generate fake certificates for unlawful purposes
• Attempt to hack or misuse the system
• Violate Indian laws

2.4 Credits & Payments

• Credits are non-transferable
• Credits have no monetary value outside the platform
• Credits are non-refundable except in technical error cases
• Pricing may change without prior notice

2.5 Intellectual Property

• All platform software, branding, and content belong to eCertifyHub
• Users retain ownership of their uploaded templates and certificate data

2.6 Limitation of Liability

eCertifyHub is not responsible for:

• User-generated certificate content
• Misuse of certificates
• Indirect or incidental damages
• Third-party service failures

3 Refund & Cancellation Policy

3.1 Refund Eligibility

Refunds may be considered only if:

• Duplicate payment occurs
• Technical failure prevents credit usage
• Payment deducted but credits not added

Note: Refund requests must be made within 7 days of purchase.

3.2 Non-Refundable Cases

• Used credits
• Change of mind
• Account inactivity

Approved refunds will be processed within 7–10 business days.

4 Cookie Policy

We use cookies for:

• Login session management
• Security monitoring
• Performance analytics
• Improving user experience

Users may disable cookies in browser settings, but some features may not function properly.

5 Disclaimer

The services provided by eCertifyHub are offered on an "as-is" and "as-available" basis.

We do not guarantee:

• Uninterrupted service
• Error-free certificate generation
• Verification of certificate authenticity

6 Governing Law

These policies are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of Indian courts.